Privacy Policy

1. Introduction

This Privacy Policy explains how Visit Câmpulung Moldovenesc collects, uses, stores, protects, and shares personal data when users access the website visitcampulungmoldovenesc.ro or use the Visit Câmpulung Moldovenesc mobile application.

Visit Câmpulung Moldovenesc is a free tourism information service dedicated to promoting the city of Câmpulung Moldovenesc and the surrounding Rarău-Bucovina area. The website and mobile application provide public-interest tourism information, including tourist attractions, active tourism routes, interactive maps, accommodation and restaurant information, events, practical travel information, weather information, and useful contact details.

The website and application are provided by Centrul Național de Informare și Promovare Turistică Câmpulung Moldovenesc, located at str. I. Hălăuceanu, Câmpulung Moldovenesc, Suceava County, postal code 725100, Romania.

The service is free to use. We do not sell products through the website or mobile application, and we do not process online payments.

2. Data We Collect

We collect only the data necessary to provide and improve the website and mobile application.

Depending on how you use the service, we may collect the following categories of data:

3. How We Use Data

We use collected data for the following purposes:

• to provide access to the website and mobile application;
• to display tourism information, routes, maps, weather information, and points of interest;
• to send newsletters only to users who voluntarily subscribed;
• to respond to questions, requests, or messages;
• to improve website and application performance;
• to analyze anonymous or aggregated traffic statistics;
• to maintain security and prevent abuse;
• to comply with legal obligations.

We do not use personal data for automated decision-making that produces legal or similarly significant effects on users.

4. Legal Basis for Processing

We process personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and applicable Romanian data protection legislation.

The legal bases for processing may include:

• your consent, for example when subscribing to the newsletter or accepting optional cookies;
• legitimate interest, for example for website security, service improvement, and responding to user requests;
• legal obligation, where processing is required by applicable law;
• performance of a requested service, when you contact us and we need to respond.

5. Third-Party Services

The website and mobile application may use third-party services in order to provide certain features, such as:

• mapping and cartography services;
• weather data services;
• analytics tools;
• email newsletter platforms;
• hosting and technical infrastructure providers.

These third-party providers may process limited technical or usage data according to their own privacy policies and terms. We do not control the privacy practices of third-party websites or services linked from our website or application. If you access external websites, you should review their privacy policies separately.

6. Data Sharing

We do not sell personal data.

We may share limited data only when necessary:

• with service providers that help us operate the website, mobile application, hosting, analytics, maps, weather information, or newsletter communication;
• with public authorities, if required by law;
• with technical providers, only to maintain and secure the service.

Any third-party processing is limited to the purposes described in this Privacy Policy.

7. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Newsletter email addresses are kept until you unsubscribe or request deletion.

Contact messages may be kept for the period necessary to respond to your request and for administrative or legal purposes.

Technical logs and analytics data are kept for a limited period necessary for security, maintenance, and statistical analysis.

When data is no longer needed, it is deleted or anonymized.

8. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure hosting, access control, technical monitoring, software updates, and appropriate administrative procedures.

However, no internet-based service can guarantee absolute security.

9. User Rights

Under GDPR, you have the following rights regarding your personal data:

• the right to access your personal data;
• the right to request correction of inaccurate data;
• the right to request deletion of your data;
• the right to restrict processing;
• the right to object to processing;
• the right to withdraw consent at any time, where processing is based on consent;
• the right to data portability, where applicable;
• the right to lodge a complaint with a data protection authority.

To exercise your rights, you can contact us at office@cnipt-raraul.ro. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing: Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal, B-dul G-ral. Gheorghe Magheru nr. 28-30, Bucharest, Romania. Website: https://www.dataprotection.ro

10. Data Deletion Requests

If you want us to delete personal data related to you, you can send a deletion request to office@cnipt-raraul.ro.

Please include enough information for us to identify the data related to your request.

If you subscribed to the newsletter, you may also delete your data by using the unsubscribe link included in any newsletter email.

The Visit Câmpulung Moldovenesc website and mobile application do not require users to create an account. Therefore, there is no user account deletion process. If account functionality is added in the future, this Privacy Policy will be updated with clear account deletion instructions.

11. Children’s Privacy

The website and mobile application are intended for general tourism information and are not directed specifically to children.

We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps to delete the information.

12. International Data Transfers

Some third-party service providers may process data on servers located outside Romania or outside the European Economic Area.

Where such transfers occur, we rely on appropriate safeguards required by applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, especially if the website, mobile application, legal requirements, or data processing practices change.

Any updated version will be published on this page with a new “Last updated” date.

Continued use of the website or mobile application after publication of the updated Privacy Policy means that you have been informed of the changes.

14. Contact

For questions, requests, or complaints regarding this Privacy Policy or the processing of personal data, you can contact us at:

Centrul Național de Informare și Promovare Turistică Câmpulung Moldovenesc

Address: str. I. Hălăuceanu, Câmpulung Moldovenesc, Suceava County, postal code 725100, Romania

Phone: +40 330 108 455

Email: office@cnipt-raraul.ro

Website: https://cnipt-raraul.ro

Working hours: Monday – Friday, 08:00 – 16:00

Project financed through the National Recovery and Resilience Plan (PNRR).

Funded by the European Union – NextGenerationEU.

https://mfe.gov.ro/pnrr/

The content of this material does not necessarily represent the official position of the European Union or the Government of Romania.